Frequently Asked Questions

COVID-19 Update

Is Expressions Jewelry’s Store Open?

Our store is fully open for public. Learn more about how we are following recommended guidelines.

Will COVID-19 Affect My Order?
We may experience intermittent shipping delays due to the impacts of COVID-19. We will continue to update you regarding your order.

About Us

What is Expressions Jewelry History?

Expressions Jewelry was founded in 2001 by The Great Master Jeweler “Thu Tran”. For a full bio, check out this brief history of Expressions Jewelry.

How is Expressions Jewelry Different from Other Retailers?

Expressions Jewelry offers an unparalleled level of service for our customers. Many retailers make vague claims that their products offer best quality compared to the listed price(s). However, few retailers take the effort and the time to understand their customer’s needs and desires. At Expressions Jewelry, our goals are not hard selling, but instead to deliver happiness and to be part of the special moments between you and your loved ones.

What are Customers Saying about Expressions Jewelry?

Read real reviews written by Expressions Jewelry customers.

About Our Products

Can I Put an Item on Hold?

We are happy to extend a formal hold for you, for a limited time, to remove the item from the website. Please contact us for more information.

I Like a Piece of Jewelry on Your Site, But Would You Make a Small Change For Me?

Many of our pieces are made to order, which makes us able to customize our standard items to fit your personal preferences. For example, we can modify the finish, the precious metal, and the gems that we set. Please note that sterling silver pieces cannot be modified. Contact us at info@expressions.jewelry to discuss all of your modification options.

Can You Help Me Design a Custom Piece of Jewelry?

Expressions Jewelry specializes in full custom design, and can create the jewelry piece you desire. For more details, please visit our page on Custom Designed Jewelry or contact us.

How Can I Find an Item that is Not in Your Inventory?

Our inventory is constantly being updated and we may have additional inventory of exotic origin jewelry not listed on our website. Please contact us so we can help you find an item that is perfect for you.

Can You Send Me Additional Images of an Item?

Yes. We can send you additional images if you are interested in seeing our rings from a different angle, or if would like to see multiple non-silver items together. Please contact us at Info@expressionsjewelryva.com

Do You Offer Alternative Metal Options Such As Rose Gold?

Yes. Expressions Jewelry is proud to offer platinum, 18K white gold, 14k rose gold, and 18k yellow gold as a standard option for most styles. We also offer 14k white gold, 14k yellow gold, meteorite, and tungsten for a select number of styles. Custom metal choices, such as black rhodium, and 18k white gold with no rhodium are all options for many of our ring styles. For more information about these options, please contact us.

Do You Offer Alternative Gemstones Such As Tourmaline, Aquamarine, Etc.?

We offer a wide variety of gemstones, including aquamarines, morganites, amethysts, moissanites, and more. If you do not see the gemstone you are interested in, please contact us for assistance.

Can I Buy a Setting Without Buying a Diamond?

Currently, we do not list settings online. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, to find your perfect stand-alone settings or semi mounts, please contact us or visit our store for a free consultation.

Do You Offer Lab Grown Diamond Ring Settings?

For most styles, we match the type of accent diamonds with the type of selected center diamond. If you select a lab created center diamond, then the accent diamonds on your setting may also be lab created, as indicated in the product details. All wedding band stones are natural unless specified in their name or under the product details.

Do You Offer Lab Grown Diamonds?

Expressions Jewelry offers an extensive collection of stunning lab created diamonds, which have the same physical, optical, and chemical characteristics as our natural diamonds.

Are Lab Diamonds Real Diamonds?

Yes. Lab created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.

Does Sterling Silver Tarnish?

Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible, we recommend that you store your fine jewelry in a safe, dry place when engaging in the following activities:

Performing household and outdoor chores
Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
Using lotion, hair products, fragrances and other cosmetics
Exercising at the gym or during contact sports
Preparing meals

About Our Services

What Cleaning and Care Services Does Expressions Jewelry Offer?

Expressions Jewelry offers a range of care services and resources to help you care for your most adored pieces.

Cleaning & Care services include:

Complimentary cleaning, offered on site with appointments or walk-ins.
Diamond valuations and jewelry/watch appraisals.
Engagement ring and diamond consultations
Engraving
Jewelry polishing
Prong checks
Repairs
Vintage Restoration
Resizing and bracelet shortening
Watch maintenance/repair, battery changes, strap replacement.

How can I get an item repaired?

We repair items made/sold by Expressions Jewelry. You may bring your item(s) to the Expressions store, and our experienced jewelers will be happy provide a free consultation.

Can my necklace be lengthened or shortened?

Yes. We are able to alter the length of the majority of our necklaces and bracelets. To find out if your selected style can be resized and to learn about timing and pricing, please contact us at info@expressions.jewelry or call 804 520 4434 or ask one of our in-store Jeweler Professionals.

Can I replace a lost earring or cuff link?

It is possible to replace some lost earrings or cuff links. For more information about this service, please contact us at info@expressions.jewelry or call 804 520 4434 or ask one of our experienced jeweler.

Can My Rings Be Soldered Together?

Depending on the rings in your bridal set, many styles can be soldered together to create one piece. Please note that if you ever want to separate the soldered rings, we cannot guarantee that we can successfully unsolder them. If you are interested in the soldering process, please contact us at info@expressions.jewelry

How to remove scratches from gold and platinum?

Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewelry and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a limited numbers of times over the life of the piece.

We recommend that gold and platinum only be polished by a professional. Expressions Jewelry store can fulfill polishing requests. Contact info@expressions.jewelry or call 804 520 4434 for servicing questions.

Can I Expedite My Custom Order to Receive it Sooner Than the Date Given?

Due to global logistical challenges, we are currently unable to offer expedited production services. We appreciate your patience and understanding while we create your piece of jewelry. Please contact us at 804-520-4434 with any questions.

Can I Get an Item Personalized?

Personalization is available on certain creations. We offer engraving for our jewelry and watches, and embossing for leather goods. The product pages on the website indicates whether personalization is available for the item. Should you have any special requests, please Contact Us.

Please note that personalized creations cannot be returned or exchanged. Read more information here.

How Can I Check on the Status of My Repair?

To check the status of your repair, please contact us at 804 520 4434. We are available 9:00AM-6:00PM EST Monday-Friday. If you leave a message after hours, a team member will contact you the next day.

Placing an Order

Can I See Your Jewelry in Person?

We have a physical store to offer you a personalized shopping experience with our team of jewelry specialists. To find our location, please email us at info@expressions.jewelry or call us at 1.804.520.4434.

Are Your Prices Flexible?

We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.

What Payment Methods Do You Accept?

Expressions Jewelry accepts all major US debit/credit cards, and PayPal.

Do You Offer Financing or Layaway?

For our US customers shopping in-store, we offer Wells Fargo special 6-month no-interest financing with approved credit. We also offer a layaway option which allows customers to pay for their purchase with 20% down and monthly installments. Currently, we do not offer financing or layaway for online purchases. We apologize for the inconvenience.

Can I Buy from You If I Live Outside the United States?

Currently, we are only able to accept online orders to shipping addresses within the United States and do not ship internationally.

Will I Be Charged Tax?

Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.

For US Orders, Expressions Jewelry collects sales tax on orders shipped to addresses in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington State, West Virginia, Wisconsin, and Wyoming.

Can You Help Me Keep the Engagement Ring a Surprise?

We understand that diamond jewelry is often given for special surprise occasions such as an engagement. You can have your order shipped to a Expressions Jewelry store for pick up. Please let us know what we can do to help you maintain your surprise. Special arrangements can be made by contacting us at 804.520.4434.

If My Partner and I are Both in Contact With Expressions Jewelry, Can You Help Me Hide My Order Information So that My Purchase is a Surprise?

When you provide contact information as part of an order or inquiry, you are authorizing us to share all information regarding that order to all contacts associated with that order or inquiry. Please contact us for more information on how we can help ensure your surprise is a success.

Is Your Packaging Discreet? What Does the Box Look Like?

Your order will arrive in unmarked packaging to keep its contents a secret. However, please note Expressions Jewelry might be mentioned on the package. We can also ship your order to your office, a specific FedEx location to be held for pick up, or wherever you indicate. Please let us know what we can do to make sure your Expressions Jewelry order remains a surprise. Contact us for special delivery arrangements, including expedited or Saturday delivery.

Do You Offer Saturday Delivery?

Depending on your shipping address we may be able to accommodate a Saturday delivery, please contact us at 804.520.4434 to schedule Saturday delivery.

Can I Purchase Multiple Items to Determine Which I Like the Best, and Return the Others?

To maintain the high quality of our pieces and keep our prices competitive, Expressions Jewelry does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact our jewelry specialists.