Expressions’ Commitment to Quality
At Expressions Jewelry, we stand behind the quality and craftsmanship of our jewelry, and we understand an investment in fine jewelry is an investment in yourself or someone special. Our warranty demonstrates our commitment to helping customers feel confident in their purchases by covering repairs and inspections.
Expressions Jewelry offers a free two-year warranty against manufacturing defects on all Expressions’ fine jewelry and a free three-year warranty against manufacturing defects on all Expressions’ fine watches. This warranty does not apply to certain collection of estate and vintage jewelry.
Two-Year Jewelry Warranty: Covers jewelry inspections, cleanings and eligible repairs and services (both parts and labor), due to manufacturing defects, for two years from the date of purchase. Eligible repairs and services include shortening diamond bracelets; sizing or re-shanking rings; replacing lost or damaged gemstones; restringing pearls; replacing broken clasps; repairing worn or broken chains, earring posts and prongs.
Three-Year Watch Warranty: Covers eligible watch repairs and services (both parts and labor), due to manufacturing defects, for three years from the date of purchase. Eligible repairs and services include addressing defective or damaged crowns, stems, crystals, bands or clasps. Please note that although Expressions Jewelry is the main point of contact, customers are required to register directly with the watch manufacturer(s) for the warranty to take effect.
If you experience damage to your purchase due to manufacturing defects, we recommend you contact us so we may provide you shipping authorization code, and evaluate your piece. We also offer complimentary two-way shipping to the customers for all inspections/repairs. Repairs that are not covered under the limited warranty will have a price quoted to the customer for approval before work is performed. If the customer chooses not to perform the repair, Expressions Jewelry will send the item(s) back (under the initial condition) to the customer after evaluation.
If a warranty issue is found, Expressions Jewelry will repair the warrantied damage or replace the item without charge.
IMPORTANT. Repair or service performed by a jeweler other than Expressions Jewelry will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
The loss of a gemstone caused by damage from everyday wear or from other damage.