Free No-Hassle 30 Day Returns

At Expressions Jewelry, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is available for shipment or pickup. We take pride that our jewelry is produced with exceptional standards.

Expressions Jewelry is proud to offer free return shipping on all orders. We will provide the free FedEx/USPS return shipping label, so that your return process is seamless and easy.

Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; layaway orders after 30 days from purchase; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from our physical store, our 30 day return/exchange period begins on the date that your order is available for pick up.

How To Return An Order

1. Obtain the Return Shipping Authorization Code: Email us at info@expressionsjewelryva.com to obtain a return shipping authorization code and request your free FedEx/USPS return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to non-silver ring, loose diamond, and loose gemstone order within the US)

2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Your Expressions’ Jewelry Cleaner is complimentary; please keep this as a token of our appreciation. For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.

3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx/USPS prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx/USPS Priority box and seal it. Place the small FedEx/USPS Priority box inside a medium FedEx/USPS Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx/USPS location. Expressions Jewelry and FedEx/USPS are not responsible for packages dropped off in FedEx/USPS Drop Boxes or Non-FedEx/USPS staffed locations. Obtain a FedEx/USPS receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Expressions Jewelry. Expressions Jewelry is not responsible for items lost or damaged while shipping.

Refund Process

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item(s). Returns take approximately five business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Expressions Jewelry is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Expressions Jewelry is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at info@expressionsjewelryva.com to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

If you have any questions about our return procedure, please contact us at info@expressionsjewelryva.com

Gift Cards

Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift card reference code. Expressions Jewelry is not responsible for lost or stolen gift cards.